Return Policy

Our Promise

We want you to love your Epicuria piece. If something isn't right, we're here to help.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy is intended to exclude or limit any rights or remedies you may have under applicable consumer law.

Damaged, Faulty or Incorrect Items

If your item arrives damaged or defective, or you receive an incorrect item, please contact us as soon as possible at ling@epicuria.com.au.

Please include your order number and clear photos of the item and its packaging so we can assess the issue and assist you.

Where required by applicable consumer law, we will provide an appropriate remedy, which may include a replacement, repair or refund.

Change of Mind — Australian Orders

For Australian orders, please contact us within 7 days of receiving your order if you wish to request a change-of-mind return.

To be eligible, the item must be:

• Unused and unburned
• Undamaged
• In its original packaging
• In a condition suitable for resale

Return shipping costs for change-of-mind returns are the responsibility of the customer. Original shipping charges are not refundable for change-of-mind returns.

International Returns

For international orders, please contact us within 14 days of receiving your order if you wish to request a change-of-mind return.

Items must be unused, unburned, undamaged and returned in their original packaging in a condition suitable for resale.

Customers are responsible for international return shipping costs for change-of-mind returns. Original shipping charges are not refundable.

If your international order arrives faulty, damaged or incorrectly supplied, please contact us before returning the item so we can assess the issue and determine the appropriate resolution.

Natural Stone Variations

Epicuria pieces are crafted from genuine natural stone. Each piece is unique, and natural variations in colour, veining, pattern, translucency, natural cavities and surface texture may occur.

Some varieties of stone display considerably more variation than others.

These natural characteristics are part of the beauty and individuality of genuine stone and are not considered faults or defects.

If you have any concerns about your piece, please contact us and we'll be happy to assist.

See Your Piece Before It Ships

As natural stone is unique, customers may request a complimentary pre-dispatch video showing the actual piece selected for their order.

Please contact us promptly after placing your order if you would like to use this service. We will email you a short video showing the natural colour, veining, pattern and characteristics of your selected piece before dispatch.

This service is provided as a courtesy to help you appreciate the individual characteristics of your natural stone piece. It does not limit or affect any rights you may have under applicable consumer law.

Non-Returnable Items

For change-of-mind returns, we cannot accept:

• Opened, burned or partially used candles
• Used or damaged products
• Custom or personalised orders

Sale or discounted products remain covered by applicable consumer guarantees where required by law.

Refunds

Once your return is received and inspected, we will notify you of the outcome.

Approved refunds will be issued to your original payment method.

Please allow approximately 5–10 business days after the refund has been processed for it to appear in your account, depending on your bank or payment provider.

Contact Us
For return or refund enquiries, please contact us:

📧 ling@epicuria.com.au 🌐 epicuria.com.au