Refund policy
Return Policy
Our Promise We want you to love your candle. If something isn't right, we're here to help.
Australian Consumer Law All purchases come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
Returns & Refunds If you're not satisfied with your purchase, please contact us within 14 days of receiving your order at ling@epicuria.com.au.
We will accept returns for:
- Damaged or defective items
- Incorrect items received
- Items that arrived broken or leaking
To initiate a return, please email us with your order number and a photo of the issue.
Natural Marble Variations Our products are housed in genuine natural marble. Please note that marble is a natural stone, and each piece is one of a kind. Natural variations such as veining patterns, colour differences, geode cavities, and surface texture are inherent characteristics of the stone and are not considered faults or defects.
These natural features are what make each piece truly unique. If you have any concerns about your item, please contact us and we'll be happy to assist.
Non-Returnable Items
- Opened or partially used candles
- Sale or discounted items (unless faulty)
- Custom or personalised orders
Return Shipping Return shipping costs are the responsibility of the customer unless the item was received faulty or incorrect.
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.
Contact Us 📧 ling@epicuria.com.au 🌐 epicuria.com.au