FAQs

Each vessel is crafted from natural marble, meaning no two pieces share the same veining, colour, or texture. Every item is uniquely its own.

Yes. Every candle is hand-poured in Sydney, Australia using our 100% soy-coconut wax blend and carefully blended essential oils.

No. Our candles are scented exclusively with 100% essential oil blends for a more natural and delicate fragrance experience.

Our fragrances are intentionally subtle and refined. Rather than overpowering a room, they create a gentle, calming atmosphere.

Marble is a natural stone that will develop character over time when cared for properly. To keep your pieces looking their best, wipe them clean with a soft cloth, warm water, and a mild, pH-neutral soap. Dry thoroughly after cleaning to prevent water marks.

Avoid abrasive cleaners, acidic products such as vinegar or citrus, and prolonged contact with oils, wine, coffee, or strongly coloured liquids, as these can stain or etch the surface. Marble plates and trays are intended for serving and display and are not dishwasher, microwave, or oven safe.

For the best performance, trim the wick to approximately 5 mm before each burn and allow the wax to melt evenly across the entire surface during the first burn. This helps prevent tunnelling and promotes a clean, even burn. Always place your candle on a stable, heat-resistant surface and never leave it unattended while lit.

As each of our marble vessels are individually crafted, the amount of wax and wick configuration varies across our collection. For this reason, burn times are provided as an approximate guide rather than a guarantee.

Our expected burn times are:

• Small (10 cm): Approximately 10-15 hours
• Medium (15 cm): Approximately 30-40 hours
• Large (20 cm): Approximately 80-90 hours

To maximise the life of your candle, trim the wick before each burn and allow the wax to melt evenly across the surface during the first burn. Burn time may vary depending on the environment and how the candle is cared for.

Marble is a natural material that absorbs and gently distributes heat while your candle is burning. It is normal for the vessel to become warm to the touch. Always allow it to cool before handling and keep it on a heat-resistant surface during use.

Once your candle has completely finished and the vessel has cooled, remove any remaining wax by placing it in the freezer for a few hours or gently warming the wax until it softens. Wash the vessel with warm water and a mild, pH-neutral soap, then dry thoroughly with a soft cloth. Avoid abrasive cleaners, harsh chemicals, or acidic products, as these can damage natural marble.

Our marble vessels are designed to be enjoyed long after the final burn. Repurpose yours as a lamp, jewellery holder, planter, vase, decorative container, or simply as a timeless object within your home. Each vessel is created to have a life beyond the candle.

Orders are typically processed and dispatched within1–3 business days. Once your order has been shipped, you'll receive a confirmation email with tracking details. Delivery times may vary depending on your location and the shipping service selected.

Yes. We currently ship to all states and territories across Australia. Shipping costs and estimated delivery timeframes are calculated at checkout based on your location.

At this time, we do not ship outside of Australia. We hope to expand our shipping destinations in the future and will share any updates on our website as they become available.

If you need to make changes to your order, please contact us as soon as possible. We'll do our best to accommodate your request if your order has not yet been processed or dispatched. Once an order has been shipped, we are unable to modify or cancel it.

We accept returns on unused items in their original condition and packaging within 7 days of delivery. Due to the nature of our products, used candles cannot be returned unless they arrive damaged or faulty. Please refer to our Returns Policy for full details.

We take great care in packaging every order. If your item arrives damaged, please contact us within 48 hours of delivery with your order number and clear photographs of the item and packaging. We'll work with you to arrange a replacement or suitable resolution as quickly as possible.

You can reach us via our contact form, by email, or through our social media channels. We aim to respond to all enquiries within 1–2 business days and are always happy to assist with product questions, order enquiries, or general support.